Frequently Asked Questions about Wooden Pallets, Crates and ISPM 15

Yes. We arrange heat treatment (HT) in an authorised kiln according to ISPM 15, with the IPPC/HT mark and accompanying documentation (Croatian or other languages if needed).

On request. The offer clearly states whether HT is included; if not, we can add it at an extra charge.

Yes – via an authorised facility. Treatment and marking are performed in line with regulations; products carry the IPPC/HT mark and we provide a certificate.

Available on request. We provide certificate status (copies/statements of conformity) with the offer. If a specific certificate is mandatory, please state it in your enquiry.

Standardised process. Define size and load → choose material (softwood/hardwood) → cut boards and blocks/stringers → machine assembly (nails/staples) → quality control → optional drying/HT (ISPM 15) → marking and delivery.

Yes. Besides spruce/fir/pine, we also produce in beech/hornbeam when higher durability or a specific application is required.

Yes. We work from drawings or specifications (dimensions, weight, handling, stacking) and advise on optimal construction and cost.

Yes. We offer cost-efficient variants for one-way or return use (fewer boards, thinner/narrower elements, lower load). Safety and required function remain the priority.

It depends on design and use. Size, wood species, board layout and handling mode (static/dynamic) affect capacity. For each order we recommend a construction and provide a capacity estimate.

Yes. We manufacture stringer pallets (e.g. 48×40 in / 1219×1016 mm) and other US sizes, with ISPM 15 HT and the required mark for export.

EUR/EPAL are standardised, robust and exchangeable in pooling systems, usually with higher capacity and price. One-way pallets are made to measure, typically lighter and more cost-effective for single-direction deliveries.

Yes. We make small and large formats to measure, aligned with your product, transport method and racking system.

Of course. Send dimensions, weight, storage/transport method (forklift, racking), conditions (moisture, export) and budget — we will propose the best option.

Modular and custom. Define dimensions and payload → choose materials (boards, OSB/plywood) → frame & cladding → reinforcements (corners) → closing/lid → QC → optional ISPM 15 treatment.

Match crate to the load and route. Consider size/weight, fragility, transport mode (sea/road), reusability, stacking/strapping, sealing and budget. We advise open or closed type, thickness and reinforcements accordingly.

Yes. We use thicker boarding, battens instead of blocks, longitudinal/cross ribs, double corner pieces, metal fittings, extra decks or plywood — per required capacity and handling method.

Open (latticed) crates are lighter and more economical, suitable for goods that “breathe”. Closed crates (boarded/OSB/plywood) better protect against dust, moisture and damage — ideal for small, sensitive or valuable items.

Most common: 1200×800 mm and 1200×1000 mm, segment height 100–300 mm, with galvanised hinges. On request we also supply 800×600×200 mm.

Modularity and protection. Collars convert a pallet into a modular crate; they protect goods, allow vertical stacking, quick open/close and space-saving storage (collapsible). Excellent for returnable packaging and small/sensitive goods.

Not by default (EXW). Unless otherwise stated. On request we include transport in the offer.

Yes. We organise delivery via trusted carriers — from single shipments to larger runs — in Croatia and abroad.

Yes. We scale capacity and plan production in phases. For larger projects we agree a delivery cadence (weekly/monthly).

Directly from us. Send dimensions and quantities via the contact form or email — we will reply with an offer and lead time.

Safety first. Use new or clean HT (ISPM 15) pallets. Sand, round sharp edges, reinforce joints, finish (varnish/oil/paint) and add anti-slip pads. On request we can supply pre-processed elements.